Everything you need to know about Intelligent Process Automation (at the moment...)

What Is Intelligent Process Automation (IPA)?

Intelligent Process Automation is a series of new, emerging technologies that truly understand your business processes and use this intelligence to improve efficiency whilst reducing risks and costs.

There are currently 6 key technologies within Intelligent Process Automation:

Advanced Workflow

Advanced workflow automation allows any process – simple or complex - to be automated. Modern workflow automation uses drag and drop technology; this no code solution gives all employees the power to automate their repetitive, manual processes.

Document Generation

Document generation allows organisations to automatically create consistent, up-to-date documents with the push of a button. In addition to this, the automated consistency improves organisations' compliancy.

Mobile Apps and Forms

Mobile apps and forms allows workers to capture and record critical data using their mobile devices. This technology works both online and offline, giving workers geographical flexibility in their work.

Robotic Process Automation

Robotic process automation allows the automation of highly repetitive processes, usually performed by a person. This in turn gives workers more free time to focus on other important tasks.

Process Intelligence

Process intelligence provides real-time analytics and insights that can then be used to make strongly informed business decisions.

Machine Intelligence

Machine intelligence gives assistance in completing tasks using machine learning and natural language processes.

"IPA is putting the ability to automate, orchestrate, and optimise our business processes right into the hands of our business users"

Why choose Intelligent Process Automation (IPA)?

One of the predominant advantages when using Intelligent process automation software is the gained ability within an organisation to rapidly get a multitude of users automating their processes, allowing them to move forward at the pace required by their departments, rather than waiting on availability within the IT department's schedule.

Once processes are automated, employees find themselves with more time available where they were once completing manual processes. This freed time shows us two important things, firstly, that the process is now taking less time and is consequently more efficient and secondly, that employees can now focus more of their energy on their expertise or analysing data.

Process intelligence provides visibility into organisations' processes, generating insightful data recordings. Paired with the earlier mentioned free time, generated by automation, this means employees have more opportunities to analyse and react to the data behind their processes, respond to market conditions and therefore make strongly informed business decisions.

Additionally, the use of mobile apps gives employees the opportunity to have more flexibility in where they work and what they can work on when offline, whilst still maintaining good communication within the organisation.

What to look out for?

In the quickly developing world of technology, it can be difficult to keep track of upcoming trends and to know which to pay attention to. That being said, if your organisation can correctly prepare and plan for disruption in business technology, it can give you an excellent advantage.

One interesting emerging solution is robotic process automation, with which you can automatically transform and transfer data. For example, structured information can be moved between two systems that wouldn't inherently 'talk' to one another; this is achieved using virtual desktops and bots to transfer the information between the systems. A concern with this solution is that if there are any exceptions to the known process, the bot won't be able to appropriately handle the action. However, if artificial intelligence is then integrated into the system, an intelligent agent will identify the bot does not know how to handle the exception and reroute the task to an appropriate staff member. Once this change has been handled, a contribution is added to a knowledge base, teaching the bot what has gone wrong and how to handle that situation in the future. Consequently, it becomes easier for more complex processes to be automated in an 'end-to-end' fashion.

Another impending disruption is the introduction of 5G. With high throughput and ultra-low latency, 5G provides the opportunity for much larger quantities of data to be recorded and transferred, increasing the importance of big data in business and making process intelligence software an even higher priority. This increase in data should also provide a clearer and more reliable insight into an organisation's processes, this data can then be used to make highly-informed business decisions.


Synergi is an award-winning and highly experienced Microsoft Gold Partner in Cloud Productivity. Through our focus and innovation, we work closely with customers across the UK to develop and deliver their digital transformation strategy; empowering employees through communication and collaboration, driving greater efficiency and productivity through workflow and process automation, and gaining insight through business intelligence and real time analytics. Synergi were awarded the most recent Nintex Partner Solution of the Year award for our work using Intelligent Process Automation.

To find out more about how Synergi can help you improve your business productivity using intelligent process automation contact us today on 0191 477 0365 or email [email protected]